Terms of Service

1. Acceptance of These Terms

By accessing this website or using any of our services, you confirm that you accept these Terms of Service and that you agree to comply with them. If you do not agree with any part of these terms, you should not use the website or the services.

Where you use the website or services on behalf of an organisation, you confirm that you have the authority to bind that organisation to these terms, and references to you include that organisation. If you do not have that authority, you must not accept these terms on the organisation behalf.

These terms apply together with our Privacy Policy, which explains how we handle personal information. Where a signed contract or statement of work exists between us and a client, that document governs the specific engagement and prevails over these general terms in the event of any inconsistency.

2. Who We Are and What We Provide

CSW BLOODSTOCK LTD is a computer systems design company working in the bloodstock and stud farm sector. We provide studbook software, pedigree analytics, sale cataloguing systems, stable operations platforms, bloodstock databases and data migration for stud farms. The detail of each service is set out on our services page.

We operate from 70 Westerleigh Road, Yate, Bristol - BS37 4BN, United Kingdom (GB). Our industry classifications include computer systems design and related services within the broader professional, scientific and technical services sector.

We reserve the right to modify, suspend or discontinue any part of the website or any service at any time. Where a change materially affects a live client engagement, we will give reasonable notice and work with the client to manage the transition.

3. Eligibility and Permitted Use

This website and our services are intended for businesses and adults working in the bloodstock and stud farm sector. By using them, you confirm that you are at least eighteen years of age and that you have the legal capacity to enter into a binding agreement.

You agree to use the website and the services only for lawful purposes and in a manner that does not infringe the rights of any person or restrict the use and enjoyment of the website by others. You may not attempt to gain unauthorised access to any part of the website, the servers on which it runs, or any connected system.

You may not use automated means to scrape, harvest or extract content from this website without our written permission, and you may not use the website to transmit any harmful code or to conduct any activity that could damage, overload or impair the service.

4. The Website and Its Content

The content on this website is provided for general information about our company and our services. It does not constitute technical advice for any specific breeding operation, and it should not be relied upon as a substitute for a proper assessment of your systems and records.

We take reasonable care to keep the information on the website accurate and current, but we do not warrant that every page is free from error or omission, or that the site will always be available without interruption. Content may be updated, replaced or removed without notice.

Any reliance you place on the general content of this website is at your own risk. If you need advice for a specific situation, please contact us so that we can consider your circumstances properly.

5. Service Engagements and Scope

Each engagement between CSW Bloodstock and a client is defined by a written proposal, statement of work or contract that describes the services, the deliverables, the timeline and the fees. No engagement begins until that document has been agreed by both parties.

The scope of an engagement is limited to what is described in the agreed document. Work that falls outside that scope, including additional modules, extra migrations or significant changes of requirement, will be treated as a change and may require a separate agreement and additional fees.

We will perform our services with reasonable skill and care, using suitably qualified personnel. Where a deadline is stated, it is given in good faith and depends on the timely cooperation of the client, including the prompt supply of records and decisions.

6. Client Responsibilities and Data Supply

The client is responsible for providing accurate, complete and lawful records for any engagement. This includes the data used to build a studbook, the historical records supplied for migration, and any information needed to configure the analytics, catalogue and operations modules.

The client confirms that it has the right to supply the records it provides and that doing so does not breach any law or any obligation owed to a third party. Where records contain personal information, the client is responsible for ensuring that it has a lawful basis to process and share that information with us for the purposes of the engagement.

The client agrees to nominate a point of contact with authority to make decisions about the project, to review deliverables within a reasonable time, and to inform us promptly of any change that could affect the work. Delays caused by late records or late decisions may affect the timeline and, where significant, the fees.

7. Fees, Invoicing and Payment

Fees for our services are set out in the agreed proposal or statement of work. Unless stated otherwise, fees are exclusive of any applicable taxes, which will be added at the prevailing rate.

Invoices are issued in accordance with the payment schedule in the agreed document and are payable within the period stated on the invoice. Where no period is stated, invoices are payable within thirty days of the invoice date. We reserve the right to charge interest on late payments in line with the law that applies in the United Kingdom.

Where a project is delivered in stages, we may invoice at the completion of each stage. If payment is materially overdue, we may suspend work and withhold deliverables until the position is resolved, and any resulting delay will not be treated as a breach by us.

Fees for third party costs, such as hosting or specialist licences, may be passed through to the client at cost with the client prior agreement. All amounts are stated in the currency set out in the agreed document.

8. Intellectual Property and Software Rights

All intellectual property rights in this website, its content and our pre-existing software, tools and know-how remain the property of CSW BLOODSTOCK LTD or its licensors. Nothing in these terms transfers ownership of those rights to you.

Where an engagement results in bespoke software or configuration for a client, the ownership and licence terms for that work are set out in the agreed contract. Unless the contract states otherwise, the client receives a licence to use the deliverables for its own business purposes, while CSW Bloodstock retains ownership of its underlying tools and general methods.

You may not copy, modify, distribute, sell or lease any part of our software or content, nor may you reverse engineer any part of it, except to the extent that such restriction is prohibited by law or expressly permitted in writing by us.

The names, logos and brand elements of CSW BLOODSTOCK LTD may not be used without our prior written permission. All rights not expressly granted in these terms are reserved to CSW Bloodstock.

9. Client Data and Record Ownership

The breeding and bloodstock records supplied by a client remain the property of that client. CSW Bloodstock does not claim ownership of a client register, and we do not use the personal or commercial contents of a client register for our own purposes.

We process client records only for the purposes of the engagement and only as instructed by the client. At the end of an engagement, and subject to any legal retention obligation, we will return or delete the client records in line with the agreed contract and our Privacy Policy.

The client is responsible for maintaining its own backups of any records it supplies, unless the agreed contract expressly makes backup a service we provide. Where we do provide backup or hosting, the specific arrangements and responsibilities are set out in the contract.

10. Confidentiality

Each party may receive confidential information from the other in the course of an engagement. Each party agrees to keep that information confidential, to use it only for the purposes of the engagement, and to disclose it only to those of its personnel and advisers who need it and who are bound by equivalent obligations.

Confidential information does not include information that is already public, that becomes public without any breach of these terms, or that was already lawfully known to the receiving party before it was disclosed.

A party may disclose confidential information where required by law or by a regulator, provided that, where lawful and practical, it first notifies the other party so that protective steps can be considered. These confidentiality obligations survive the end of the engagement.

11. Data Migration and Accuracy

Our data migration service moves records from paper ledgers, older software and spreadsheets into a modern register. We map, clean and reconcile the records, and we flag genuine ambiguities for a human decision rather than inventing values.

The accuracy of a migrated register depends on the quality and completeness of the source records. We test and reconcile the migrated data, but we cannot create information that never existed in the source. The client is responsible for reviewing the migrated register and confirming its acceptance.

Once a migration has been accepted by the client, the client is responsible for the ongoing accuracy of the register as it is used. Where we later identify an issue through no fault of the client, we will work promptly to correct it within the terms of the support arrangement.

12. Service Support and Availability

Support and availability commitments for live systems are set out in the relevant contract or support schedule. Where no schedule is agreed, we provide support on a reasonable efforts basis during our published business hours.

We may need to perform planned maintenance, during which a system may be unavailable. Where we can, we will schedule maintenance outside peak breeding and sale periods and will give reasonable notice. We are not responsible for unavailability caused by factors beyond our reasonable control.

The client is responsible for maintaining the devices, network connections and third party software it uses to access our services. We are not liable for issues that arise from the client environment where that environment met the documented requirements at the time of delivery.

13. Warranties and Disclaimers

We warrant that we will provide our services with reasonable skill and care and in accordance with the agreed scope. Except for that express warranty, and to the fullest extent permitted by law, the services and the website are provided as available without further warranties of any kind.

We do not warrant that the website will be error free or uninterrupted, that defects will be corrected immediately, or that the content is complete or up to date for every purpose. We do not warrant any particular commercial outcome from the use of our software or analytics.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

14. Limitation of Liability

To the fullest extent permitted by law, CSW Bloodstock will not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of anticipated savings or loss of data, however arising and whether in contract, tort or otherwise.

Our total aggregate liability arising out of or in connection with an engagement is limited to the total fees paid by the client to CSW Bloodstock for that engagement in the twelve months preceding the event giving rise to the claim, unless a different limit is agreed in writing.

Each provision of this section operates separately. If any part is found to be unreasonable or unenforceable, the remaining parts will continue to apply. Nothing in this section limits your rights as a consumer where the law does not allow them to be limited.

15. Indemnities

You agree to indemnify and hold harmless CSW Bloodstock, its directors, employees and contractors against any claims, losses, liabilities and costs arising from your breach of these terms, your misuse of the website or services, or your provision of records that you did not have the right to supply.

CSW Bloodstock agrees to indemnify and hold harmless the client against claims that our services, when used in accordance with the agreed contract, infringe the intellectual property rights of a third party, provided that the client promptly notifies us of the claim and allows us to control its defence.

The indemnities in this section are subject to the limitations of liability set out above, and they do not apply to the extent that a claim arises from a modification of our work by someone other than CSW Bloodstock or from use of the work outside the agreed scope.

16. Termination and Suspension

An engagement may be terminated in accordance with the agreed contract. Where no termination provision is stated, either party may terminate on reasonable written notice, and the client will pay for work performed and costs committed up to the date of termination.

We may suspend or terminate access to the website or services immediately if we reasonably believe there has been a breach of these terms, misuse of the services, or a risk to the security of our systems or the records of other clients. We will explain the reason where we are able to do so.

On termination, the provisions of these terms that by their nature should survive will continue to apply, including provisions on confidentiality, intellectual property, liability, indemnities and governing law.

17. Third Party Services and Links

Our website may contain links to third party websites, and our services may rely on third party components such as hosting or libraries. These third parties are not under our control, and we are not responsible for their content, their practices or their availability.

Any link to a third party site is provided for convenience only and does not imply endorsement. You use third party sites and services at your own risk and subject to their own terms and policies.

Where a third party component is integral to a service we provide, we will tell the client during the engagement so that the client can consider the relevant terms. We will use reasonable care in selecting reputable third parties.

18. Governing Law and Jurisdiction

These terms and any dispute arising out of or in connection with them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may bring proceedings in any jurisdiction where necessary to protect our intellectual property or to enforce a judgment.

Before beginning formal proceedings, the parties agree to attempt to resolve any dispute through good faith discussion, escalating where necessary to senior representatives of each party. This does not prevent either party from seeking urgent relief from a court where delay would cause harm.

If any provision of these terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it valid, and the remaining provisions will continue in full force and effect.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, our practices or the law. When we make a change, we will update the version number and the date at the top of this page.

Where a change materially affects an existing client engagement, we will give reasonable notice and, where appropriate, seek the client agreement to the change. For other users, continued use of the website after an update indicates acceptance of the revised terms.

The current version of these terms is always the one published on this website. We recommend that you review this page periodically if you wish to remain informed of the terms that apply to our services.